Warm Springs Pools Soak at The Omni Homestead Resort

Our stay at The Omni Homestead was nothing short of extraordinary from check-in to check-out. The property itself is one of the most beautiful places we have ever visited — the history, the scenery, and the overall atmosphere make it truly special. But what made this weekend unforgettable wasn’t just the resort — it was the people. The staff completely transformed our stay into one of the best getaway experiences we’ve ever had. From the moment we arrived, Steve, Brian, and Tanner at valet welcomed us with such warmth and kindness that they quickly felt more like friends than staff. Their hospitality set the tone for the entire weekend. Our time at the spa with Shareese was incredible — relaxing, thoughtful, and exactly what you hope for when you visit a resort like this. Amy at the pool bar made every visit fun and memorable, and Warren, who kindly shuttled us to and from our dinner reservations, was so friendly and genuine that it felt like we were being taken care of by family. The dining throughout the resort was truly top tier. Every meal felt like an experience in itself. By the end of the weekend, we didn’t just feel like guests — we felt like we had found a little family here. That kind of hospitality is rare and something we will never forget. We are already looking forward to our next visit and cannot wait to bring our kids so they can experience the magic of this place too.

This is a beautiful, but expensive resort. This was my first trip and upon arrival, things went south quickly. After checking into our room, we quickly determined the heat didn't work (it was 59 degrees in the room). We called maintenance and they came to inspect. They worked for about 30 minutes and we asked to be moved as we hadn't eaten dinner and my kids were hungry. The front desk declined initially amd said they had no more rooms, and offered us space heaters and blankets for our stay. Needless to say, having spent the amount of money per night for our room only to be left with space heaters/blankets was unacceptable. While looking for an electrical outlet, we found old popcorn, socks, and drink cups along the base of the beds, which we showed to a manager. Once maintenance advised the heat could not be fixed, I went to the front desk and complained again. They magically found another room and we moved. We weren't able to make any reservations for dinner anywhere, which is my fault as I didn't know I needed to. However, I did speak with a hospitality/reservations person while making the trip reservations and they should have advised this info in my opinion. The attractions and things to do are extensive, but again, all require reservations long in advance. For the money, the room and chaos up front was subpar. Everything costs a great deal at this resort and I knew that going into it. But, advised a first experience, it wasn't great. I may try going back at some point.

I had not visited The Homestead in almost 15 years, so I was super-excited when my daughter planned a weekend trip there. The renovations look great, especially the Spa--the mineral springs and relaxation areas are amazing! There was a ladybug problem in the room, which the hotel did know about as they left a note about it under the glass of table where the tv was sitting. The room was lovely. The elevator to the spa did not work and there was a noticeable sewer smell on the lower levels. We met a couple who were changing rooms due to the odor. The spa treatment we booked could not be accommodated due to a hot water issue in the spa; however, we did get an alternate spa treatment and a discount. The service is top-notch! No matter the situation, every staff member was personable and helpful. We met several helpful staff while dining at the restaurant. The location of the resort is absolutely gorgeous. It's calm, cozy, and relaxing.

I debated between a 3 and a 4, but the exceptional service from the staff ultimately pushed my rating to a 4. We stayed at the Omni Homestead over the Thanksgiving holidays, and here’s a breakdown of our experience: Pros: Outstanding service: Every staff member we encountered was incredibly friendly and helpful. Even the other guests were warm and welcoming! Anytime we needed assistance, the staff went above and beyond. Beautiful property: The resort is stunning and steeped in history. The Christmas decorations were some of the most impressive I’ve seen. Top-tier spa: As someone who frequents spas, I was very impressed with the facilities here—they were truly exceptional. Cons: Holiday crowds: This might be on me for not anticipating it, but the Thanksgiving crowd was massive. It felt a bit overwhelming at times, and most restaurants and coffee shops had long lines. I’d highly recommend making reservations in advance and considering room service during peak times, especially since dining options in town are limited. Luggage delay: There seemed to be a miscommunication between the front desk and the bell staff. Our luggage wasn’t delivered for over two hours, and when my husband checked, it had been left unattended at the front of the hotel. Cigarette smoke: This was the biggest downside for me. While I believe the hotel is non-smoking, our room had windows that opened (without screens), and it seemed like someone in a near room was smoking out their window. The smell was strong and unpleasant every night, which really impacted our comfort.

We were genuinely excited to stay at this hotel and arrived with very high expectations, especially given the price point. Unfortunately, from check-in through our spa experience, the service consistently fell far below what we paid for. We were originally told we could check into our room at 2:00 p.m. Due to travel delays, we didn’t arrive until around 6:30 p.m.—over four hours after the stated check-in time. To our surprise, our room was still not ready. When we asked the front desk associate, Amber, for an estimate on how much longer it might be, she was dismissive and simply shrugged. We then tried to ask about spa details and activities for the following day, and she either didn’t know or made no effort to find out. The interaction felt indifferent and unhelpful, which was disappointing as a first impression. Shortly after, we received a text notification that our room was ready. When we informed Amber, she said she could try to check us in now this was overall hardly the level of professionalism one expects from a high-end hotel. The next morning, we went early to the spa to enjoy the hot springs and amenities before our scheduled treatments. At check-in, we were told that our spa appointments had been booked for February 2nd instead of January 2nd. I had personally called weeks in advance to book these treatments, and at the time, the staff member confirmed they could see and link our hotel reservation. This was clearly a booking error on the spa’s end. Jordan, at the spa front desk, offered us either a massage or an alternative treatment. When we asked what those treatments included, she was unable to explain either one. We were especially disappointed that the seasonal cranberry fig treatment we had originally booked was suddenly “impossible” to accommodate that day. Ultimately, we had no choice but to accept a different treatment, which forced my husband and me to go at separate times and much later in the day than planned. Once inside, the spa itself was just okay. The showers were cold, several areas felt worn down, and one shower head was visibly coming out of the wall. To add to the frustration, after my husband finished his treatment, the therapist mentioned that they could have done the original treatment we wanted—directly contradicting what we were told at the front desk. Overall, for the cost of this hotel and its spa services, the level of service was extremely disappointing. Mistakes happen, but the lack of communication, accountability, and basic hospitality made this stay feel nowhere near worth the premium price. We expected a luxury experience and instead left feeling frustrated and undervalued.