Our family of four visited Glenwood Springs over the July 4th weekend and bought day passes to the Hot Springs Pool on Sunday, July 5. I’m a Colorado native and grew up coming here, so I was excited to bring my wife and our twin 8-year-old boys and share that classic Glenwood experience with them.
Overall, the pool itself was great. The main pool still has the same classic feel I remembered from childhood, the hot pool and newer mineral pools were very enjoyable, and the “Shoshone Chutes” / canyon-style river attraction was a really fun addition. My kids especially loved the diving board and the river feature. The two lifeguards we interacted with — one at the diving board and one at the top of the river feature — were attentive, pleasant, and helpful. They deserve credit.
That said, I’m giving three stars because the overall operation and management left a lot to be desired, especially at the price point. It was $196 for our family of four for a few hours: $60 per adult and $38 per child. I understand it was a holiday weekend and this is a historic destination, but at nearly $200 for a family day pass, the experience should be better managed.
The biggest issue for us was the food policy. The resort has numerous signs stating no outside food, drinks, coolers, food delivery, or delivery service anywhere on the resort. We followed that policy. But when we arrived just before 10 a.m. with hungry kids, we were told the grill did not open until 11. Then at 11:01, we scanned the QR code for mobile ordering and it said mobile ordering did not begin until noon. So guests are prohibited from bringing food, but the resort’s own food service was not conveniently available when families needed it. I eventually went inside to order at the counter, but the process was not smooth.
This policy was also one of the main reasons we chose not to stay at Hotel 1888 on property. We had considered it because staying on-site in the historic building would have been fun, but the “no outside food / delivery / coolers anywhere on the resort” messaging made it seem like bringing food for our family, including for dietary restrictions, could be a problem. My wife eats gluten-free and FODMAP-friendly, and our kids can be particular eaters, so having flexibility with food matters. We ended up staying at the Residence Inn down the road instead, which was excellent. If the resort’s intent is that the food restriction applies only to the pool area and not hotel rooms, that should be made much clearer to families booking rooms.
The other disappointing part was the staffing. When we entered the pool area, one of the employees at the admission turnstiles appeared to be asleep at the counter while guests were coming in (seriously... see photo!). That is a very poor first impression and reflects badly on management. Later, at the grill, there was also a second cashier who appeared to be open but was not proactively helping the line or calling guests over. These are small things individually, but together they made the operation feel under-managed.
To be clear, the pool itself is still special. It is a classic Colorado experience, and I’m glad my kids got to enjoy it. The water, setting, diving board, mineral pools, and river feature were all memorable. But for the cost, and with such a restrictive food policy, the resort needs stronger staffing, clearer communication, and better food-service logistics.
I would still recommend the Hot Springs Pool as something worth experiencing in Glenwood Springs, but I hope management takes the family experience more seriously — especially around food flexibility, staff training, and service consistency.