Japanese Spa Experience at Shoji Spa Asheville

My husband and I did the 1 hour salt water tub experience and I was blown away with the service! The whole thing felt luxurious from start to finish. We were welcome upon arrival and given robes and shoes to change into. Their bathroom/changing room was spotless and very high end. After that we were able to order drinks for our soak and then shown to our private tub area. In addition to the tub, we had access to a sauna, cold water shower, and the most refreshing frozen, cucumber/mint towels to use to cool off. I have been wanting to go here for years and it did not disappoint!

Let me preface by saying, I’m not sure why there are so many negative reviews lately. My fiance and I came to Shoji today, the day before our wedding, for a nice, relaxing break. We booked the Nihon package, which includes a 60 minute soak in a private hot tub and then a 90 minute full body massage. From the moment we got there, we were met by a wonderful groundskeeper and kind front desk staff. We also added on a package to get a bottle of prosecco and chocolate, which was delightful. The hot tub was clean, secluded, and peaceful. Then, after our time in the hot tub was up, it was time to get ready for our massages. Erik and Elisabeth met us and talked us through the process, making sure all questions and concerns were answered and resolved. They both did an amazing job and when the time was up, we were still wanting more! Overall, we had a lovely experience and would most definitely come back again! Thank you Shoji staff for helping us de-stress before our wedding day! 💛

Our visit to Shoji Spa on March 30 was honestly pretty frustrating. From the start, they never answered the phone, so we had to drive there just to book an appointment for the next day. We were told we’d get an hour-long soak and could use the sauna and cold showers until closing at 8 PM. We even confirmed this with Maya when booking. But when we finished our soak at 7:30 PM, they told us the sauna and cold showers were already shut down. That was a huge letdown because it wasn’t what they told us when we booked—or even right before our session. It really felt like they just wanted to leave early, which is fine, but not at the cost of the guest experience. To top it off, the restroom had a sign saying, “Don’t use, shower in maintenance,” but the shower was working perfectly fine. Expecting guests to just leave without showering after a jacuzzi session? That’s just ridiculous. Maya, in particular, didn’t seem suited for customer service—especially in a spa where relaxation should be the priority. This place is overpriced for what it is. If you just want nice pictures, maybe—but for a true relaxation experience, look elsewhere. We won’t be coming back and wouldn’t recommend it to anyone.

Loved it here! We came for a friends bachelorette and got 2hr hot tub with a 1hr massage and it was glorious. We bought snacks for the hot tub time, and got complimentary tea/champagne! I personally got a massage by Erik and he did a phenomenal job! Sometimes I get weary letting men work on me but he was incredibly attentive, safe, and made me feel comfortable and relaxed. Everyone in my group agreed that we feel so much better after our visit here!

I had the most incredible time at Shoji Spa & stayed overnight in their lodge “House of Earth!” This whole experience made me feel like I was in Thailand & it was giving “White Lotus” vibes! They take such great care of you & make sure to keep it peaceful & relaxing!!! I loved the massage chairs the most! The soak was incredibly calming & beautiful! I really want to go back w/ my husband! I LOVE it!!! Highly recommend visit!