We recently stayed in the Hemlock. When we arrived, we fell in love with the treehouse and aesthetic of the whole place, especially the string lights. This was after an amazing visit the previous year at the Maple treehouse. Unfortunately, this time we had a disappointing stay. It could have been so magical and peaceful, but it became very frustrating.
When we booked this, we were looking forward to the 2 mornings we would have: Sitting in the hot tub, sipping coffee, and enjoying the peaceful quiet of the woods. We paid a lot of money to get that experience, and ultimately, didnt get it.
The Keurig wasn't working and we were told no one was on site to look at it. We tried looking up how to fix it but it never worked correctly.
Also, we found an issue with many of the supplies. The aluminum foil had only 1 inch left on the roll. The flashlight batteries were almost dead and it was very dim during use. All of the lighters for the fire/grill were nearly out of fluid.
The biggest issues:
The helicopter tree trimming was incredibly loud and constant throughout our multiple days. It was so loud that we could hear it inside the treehouse; and even more frustrating, was that the power would be out for hours at a time! No one contacted us about the power being out. Only after we messaged them was it addressed. We were told "The power should be back on around 530. That's when it came back on the other day." So it happened before and we weren't given a heads up (prior to or at arrival) that it could be happening again? I understand that the treehouse management had no control over this, but it does not change the fact that it was incredibly inconvenient and frustrating.
This happened both of the days we were there. The first day was in the middle of cooking a large spread for breakfast. That ruined our whole morning. The next day, it started before 9am and woke us up. Then with the power being off for hours after that, our entire morning was thrown off, as well!
I saw on social media that there was a new treehouse being built, which made me concerned about construction noise. I waited to see if I would be contacted about it as a heads-up, but when I wasn't, I reached out. I was told that the construction noise would not impact our stay whatsoever; unfortunately, that was wrong. On our second morning, still with no coffee, when the helicopter was gone, and we finally got our power back, we were sitting in the hot tub with peace and quiet for only a few minutes until we heard the construction noise start and men yelling to each other over the construction sounds. This was our last morning - our last opportunity for the peaceful moment I envisioned and looked forward to all year - and it was ruined.
We were also very excited to use the outdoor shower. When we were about to step out to use it, a man in a yellow shirt (presumably a worker) appeared right outside our door. He walked around the exterior of the treehouse and appeared to be looking for any lights that needed replacing. However, if we had gone out to use the shower even a minute earlier, he would have seen us naked! That is unacceptable. We should have been notified if someone was going to be coming to our cabin while we were there.
The focus of our entire stay should have been on us, since it was for a very special anniversary. But the focus soon became all about the helicopter sounds, the power outages, and the construction noise.