The guides were great. Unfortunately, the coordinator, Giselle, managed to make what should have been an exciting climbing trip unnecessarily frustrating.
We booked a private climb months in advance, yet somehow nobody contacted us before the trip. Two days before our climb, we had to dig through months-old emails ourselves just to figure out when and where we were supposed to meet. Apparently, proactively communicating with clients isn’t part of the coordination process.
That’s when we discovered we’d been assigned to meet in Tuolumne Meadows, about two hours from where we were staying, even though we had booked a Yosemite climbing experience and expected to climb in the Valley. We politely asked if the meeting location could be changed, and Giselle told us that meeting locations couldn’t be changed within one week of the trip.
Interesting policy… considering we weren’t even informed where we were meeting until we figured it out ourselves two days beforehand. It’s hard to request a change in advance when the coordinator never bothers to coordinate.
The best part? When we finally met our guides, they told us they had driven an hour from Yosemite Valley to meet us and that they actually would have preferred climbing in the Valley as well. They also said that, based on our experience, the Valley has routes that would have been a much better fit for us. So everyone involved—the guides and us—ended up wasting extra driving time because of a decision made by someone who apparently never read the information we provided.
We spent considerable time describing our climbing background when booking, yet we were placed on what felt like a beginner route. Even the guides seemed surprised and agreed that different routes in the Valley would have matched our experience much better.
The guides did an excellent job making the best of the situation, and they deserve credit for that. But the coordinator contributed absolutely nothing positive to this experience. Communication was nonexistent, planning was careless, and the entire trip felt like it had been organized by someone who neither read our booking information nor spoke to the guides.
If this company wants to keep its excellent guides, it should seriously reconsider who is coordinating trips. Right now, Giselle is the weakest link in an otherwise solid operation.