Tickets are non-refundable. If you can't come on the day of your scheduled visit, you have until 4 p.m. PT that day to exchange your ticket(s) for another available date. Tickets can be exchanged multiple times for later dates as long as they have not been used and the exchange takes place before the deadline.
To exchange your entire ticket order, you will need to log in to your account, visit "My tickets" and click the "exchange" link next to your tickets. If the price for the tickets on the new date you select is higher, you’ll be prompted to pay the difference. The Aquarium does not refund the difference for exchanges to lower-priced tickets. Subject to availability.
If you only need to exchange a portion of your order, whether one or several tickets, please call 831.648.4800, option 3, to complete your exchange. Office hours are available Monday-Sunday between 9 a.m. and 4 p.m.