Do not, absolutely, DO NOT, give your money to this business. If I could give them no stars I would. We rented 2 tandem ATVs for 4/20 for the 12 pm slot. Got there around 11 and check in. They got us out to the beach around 12 where we sat around and waited for 2 & 1/2 hours because they could not get enough ATVs on site. In that period we must have saw 2 groups MAX actually get their rental. The line waiting was massive yet no one updated us on the status the entire time until we approached them. Other groups had to cancel their bookings they made at their next destination because they made us wait for so long. To make matters worse, we spoke to a guy at check-in to ask a refund, and they provided absolutely no resolution, said their managers were down at the beach. When they tried calling their manager, they hung up on them! We ended up having to leave because other people were meeting us down in pismo. Picture shows the line at Sunbuggy at 2:30 pm and the amount of cars they had on the beach TWO AND A HALF HOURS LATER. The line only got larger after the pictures were taken. Their policy states no refund but we weren’t even offered a credit, that goes to show the complete lack of customer service that they have. The only plus was that the shuttle driver was extremely friendly.
So unprofessional, and just an unethical business overall. They don’t care about your time and experience, just your money. It seems like we weren’t the only ones that experienced significant delays, look in the reviews. Do yourself a favor and go with Steve’s ATV next door. Since we had a time constraint we just ended up renting with them, and they got us out in the dunes within 20 minutes. At a cheaper price too. This place sucks.
Update: sunbuggy is still refusing a refund of over $400 for the booking, even through my credit card company. Nor have they reached out to provide a credit. So yeah, unless you want your time & money to be completely wasted, don’t book with them.