I had an HORRIFIC experience of renting ATVs from BJ's ATV Rental, and it was a complete disaster from start to finish. I made a reservation in advance, thinking it would save time during check-in, but I couldn't have been more wrong. The whole process was poorly organized and inefficient.
Upon arriving, we were met with two lines: one for reservations and the other for walk-ins. Shockingly, the walk-in line moved at a much faster pace, leaving those of us who had paid ahead of time waiting for over an hour and a half just to be served. It was frustrating and made absolutely no sense.
To make matters worse, the manager, an older white lady, was extremely rude and unprofessional. When I inquired about changing the ATV since the one I wanted wasn't available, she responded with a snide remark, "how about it's not available!" It was apparent that customer service was the last thing on her mind.
The entire establishment seemed chaotic and disorganized, giving the impression that they had no clue how to run their business. The staff's incompetence and lack of courtesy were astonishing. I felt disrespected and even discriminated against due to the manager's rude attitude. It was an uncomfortable and distressing experience.
As if that wasn't bad enough, the condition of the ATVs was terrible. Half of them seemed to be broken, and they continuously broke down during our supposed 2-hour ride. This made the already short ride even more disappointing, wasting much of our time.
Adding insult to injury, the helmets provided were absolutely disgusting. They reeked and appeared as though they had never been cleaned. It was unsanitary and unacceptable, putting our safety at risk.
I cannot emphasize this enough: avoid BJ's ATV Rental at all costs. Their lack of professionalism, poor customer service, and low-quality equipment make it a place to steer clear of. There are undoubtedly better ATV rental locations in the area, and I regret not choosing one of them instead. Save yourself the frustration and disappointment and book from a different rental service. Trust me; you'll thank yourself later.