Really wonderful experience all around! We had a mishap with our reservation, but the staff were incredibly accommodating and kind and got us on an extra boat that was available. All staff were friendly, safety oriented, and went out of their way to make our experience comfortable, including refilling the hot tub boat with hot water about halfway through our time. Nadia was the main attendant to our boat and did a great job. The hot tub boat allows you to BYOB and bring snacks. They provide bottled water and towels and there are heated changing rooms right next to where you board the boat, so you don’t have to spend much time being cold if you go during the cooler months. The views were spectacular, especially during sunset and at night. Really great way to see the city from a new perspective, relax, and spend time with friends.