Getaway Escape House in Big Bear

I cannot say enough good things about Getaway Big Bear. I am from Houston and have been to the Brazos Valley one 8 times and all of them combined doesn’t compare to the one time we spent at Big Bear. We stopped there on our big road trip and wow. It was cold, snowy mountains, just beautiful. We took this trip months ago and I still think back to this day. Getaway is so lucky to be ina place like Big Bear!!!

We spent several trips at the cabins (thousands of dollars spent!) and had an upcoming trip scheduled. A family member became seriously ill the day before we were scheduled to arrive. We immediately contacted the cabins to see if we could reschedule. Customer service is extremely poor. You can only submit a ticket on line and it takes some time to get someone to respond. When they finally responded, they were not helpful and said the best we could do was talk to a supervisor. The supervisor took a full day to respond and would not help. We asked if they would even consider refunding the pet deposit- nope! I’m seriously baffled- do they want guests to come spread communicable disease to their other guests?? We will not be back, and we will not refer friends here as we have in the past. Be careful with this company!

We had sooo muchhh fun during our stay here! We first got the mountain view room- we loved it so much that we booked forest view room one week after. Both were amazing, and I simply can’t believe this place is only 1.5-2 hrs away from downtown area. They encourage people to put their phones away (even had a lockbox) and connect with nature and with your companion 💕 the room was tiny but well equipped with everything needed. If help is needed, there’s a phone inside the cabin, and you can also text the crew member. Felt really safe 👍

Just slept there last night and the place had a broken heater. So my pregnant wife was shivering all night that we had to leave early. There’s no one on site to fix it and said someone would be there the next morning at 9 am which is pointless cause checkout is at 11 am. We ended leaving way before checkout and they only gave us $25 refund for a place we couldn’t sleep in

The view is fantastic, perfect for Instagram-worthy photos. However, when it comes to sleeping, it was quite disappointing. The pillows were uncomfortable and left us with neck pain. Additionally, the cabin was excessively stifling throughout the night, making it impossible for my boyfriend and me to get a good night's sleep. We had high expectations for our Christmas celebration stay, and paid $500 for one night here so it was a disappointment.