Cancellation Policy:
The booked tour is non-refundable. If you would like to reschedule, it must be done at least 24 hours prior to your scheduled time. Anything less than a 24-hour notice will incur a $50 dollar rescheduling fee.
Weather Policy:
It is important for you to check the weather report the day prior to your tour. If there is a 50% chance of rain, snow, hail, etc., we will reschedule your tour. Customers must contact our customer service team to reschedule their tours. If there is a 50% or less chance of possible weather issues, we will give you the opportunity to reschedule your tour with 24-hour advance notice. Tours that are rescheduled with less than 24 hours advance notice will be charged a $50 dollar rescheduling fee.