Our family's first time staying here as we usually stay at another chain where we earn and use our hotel points. However, I was attending an event at the conference center there, so we decided to try it.
Upon check-in, we were greeted pleasantly. Front desk receptionists were polite and friendly. We got to our room to find it was handicap accessible so they layout was funky. We called front desk and they said we requested it and as I was the one who booked it I knew I had not....no problem they changed our room.
We ended up in bigger room but upon arriving in the room we realized the floor hadn't been vacuumed. There were food crumbs, a drink bottle wrapper, and lint all over the floor. No biggie we kept our shoes on and dealt with it. We went on the balcony and peering back into the room there was a dead cockroach in the window sill. 🤢
You can tell the hotel is old but somewhat updated. During the night our AC unit went haywire and made horrific noises that awoke us. I barely got any sleep. I recorded some of the noise and at checkout I informed the front desk but she only replied she would have maintenance check it. No I'm sorry, no compensation. My 9 yr old complained all day from being tired. Very frustrating day dealing with an exhausted, unconsoleable child.
That being said, the grounds are great, offers so much to do. We had a pizza and ice cream from their shop and it was excellent. Indoor pool was freezing, but outdoor pool offers a lot for the guests. great swim up pool bar.
They are installing ice land for winter months. It looks very fun. We will consider going but not sure we will stay at the hotel again. For the price we paid, not a good room at all.
Also, the room keys are paper, yet you need it to enter pool and get back in your room, not realistic at all. I don't think I've ever had a paper key before.