A group of my friends and myself went for the Kota Karting experience, we purchased three races. Out of the three races we only had one decent race. Initially, they had some sort of scheduling error which one of their staff members Sean admitted stating it was double booked, they then took us out of the carts and had to reschedule us delaying our first race. Then our second race was almost 1 hour later, as they kept bumping us down on the race schedule, the second race, all of our carts had some sort of mechanical issue, and we were limping around the track wasn’t even a proper race, out of frustrations. We spoke to Sean and said that we no longer want to do our third race and we had dinner reservations and we were expected to finish our third race around 8:30 PM as suggested by one of their staff members. We went inside to speak with the manager named April who documented our concerns and wrote our information on the books who would get back to us within 24 to 48 hours. Moments later I received a phone call and voicemail from April. To my surprise April was condescending, disrespectful, and stated we did our third race, and there would not be a refund for our third race. I then stated I have the data to prove we did not do our third race and happy to email them a picture of us on the shuttle when we were a.k.a. supposedly doing our third race. April, then proceeded to state we were lying and she said she spoke to all of her staff members.
At this point, I wasn’t taking this comment lightly and stated I will be putting in a fraudulent claim with my credit card company, contacting the Better Business Bureau and leading a review of the business along with the data support that the staff made a systematic error similar to their disorganized, scheduling logistics, I suggested she take a moment to recollect her memory and interview herself as well as review the Security camp footage returning our helmets before the stated race time I calmly explained to her take the time you need and give me a call back. Low and behold, she did call me back. She then apologized, excepting fault and admitting we did not do our third race. My response was I understand, when is my money getting returned I was informed it would take 14 days or so and if I do not see the money, please give them a call back.
In summary, I do not recommend this entertainment center until the staff is appropriately trained and receive adequate instruction.
Hope the owners read this review and take the necessary actions to ensure their business continues sustainably.
Be careful consumers of their sketchy business practices.