Late Arrivals

You are required to arrive at least 20 minutes before the scheduled departure time. Ziplines at Pacific Crest does everything possible to depart on time.
No refunds will be issued for late arrivals—if you’re late and miss your adventure, we still have to pay the same expenses as if you were on time. Worse, we may have turned other adventurers away who could have gone in your place. Bottom line? Adventure doesn’t wait for anybody . . . Please don’t be late!

Weather Cancellations

We operate in rain or shine. Please dress appropriately. Rain jackets and/or pants are great! But please note that ponchos can’t be worn with our gear because they’re so bulky.
In the event of inclement or severe weather that Ziplines at Pacific Crest deems hazardous, we may cancel your tour before your scheduled departure time—and we may not be able to do so with advance notice
Don’t worry though—if we cancel because of the weather, you’ll receive your choice of a rain check or a full refund
And in the event that severe weather occurs in the middle of a tour, we may choose to discontinue your tour for your safety. If that happens, you’ll be offered a full or partial refund, based on your location on the course at the time we discontinue the tour