Take the Grand Tour of Augusta Vin Winery

Beautiful place, but unfortunately the way we were treated at the end ruined the experience. This was our first time visiting Augusta Vin with my friends. When we arrived, everything started off great. We were seated, ordered two bottles of wine, and the gentleman who served us was very kind and attentive. We were having a wonderful time and truly enjoying the experience. Unfortunately, things changed when we were getting ready to leave. We wanted to take a few photos near the vineyard as a keepsake from our first visit. We did not know that the area was restricted to VIP members. We were not trying to enter a private area or cause any trouble—we simply stayed near the edge of the road and wanted to take a couple of pictures. Instead of simply letting us know that photos were not allowed in that area, the woman in charge approached us in a very rude and aggressive manner and had security escort us out. The way we were spoken to and treated was extremely uncomfortable and, in my opinion, completely unnecessary. We are adults and absolutely respect rules. If someone had simply told us, “I’m sorry, this area is reserved for members,” we would have understood and left immediately. What made the situation even more disappointing is that there was no visible sign indicating that we were not allowed to take photos in that area. Since it was our first visit, how were we supposed to know? Ironically, my husband had actually been interested in becoming a member. After this experience, I told him, “My love, they just lost a customer.” If this is how first-time visitors are treated, how can you expect them to want to become members? You never know when a first-time guest could become a loyal customer or member. The wine and the service we received from our server were good, and the property itself is beautiful. But hospitality matters just as much as the product, and unfortunately, the way this situation was handled left a very bad impression. I hope management takes this as constructive feedback. Rules are completely understandable, but they can be communicated respectfully. No customer should feel like they are being treated like an inconvenience or a problem simply because they were unaware of a rule.

My husband and I stopped by during a birthday getaway to Fredericksburg, and we loved it so much that we ended up becoming members before we left! The wines were absolutely fantastic. They offer an incredible variety, so there’s truly something for every palate, and every wine we tasted was outstanding. The quality was impeccable from start to finish, and it was clear how much care and attention goes into every bottle. We enjoyed discovering different styles and were impressed by how consistently excellent each pour was. The property is beautiful, but what really made the experience stand out was the service from Ryan and the gentleman who was training with him. They were both incredibly friendly, knowledgeable, and welcoming. They took the time to share their knowledge, answer our questions, and made us feel right at home. Thank you both for making our visit so memorable and helping make my birthday trip even more special. We can’t wait to come back!

The service was exceptional. The prime rib sandwich was very tasty but a bit small for the price. But it was an experience. We sat outside with a nice breeze. The view was phenomenal. We had a Sweet Rose wine. I only like sweet wines and I think it was very good.

What a wonderful experience we had at August Vin. We recently became members and this was our first time back. First I want to start by saying Susan in the main tasting room is an absolutely pleasure! We met her on our first visit, she was inviting and so sweet. She kindly walked us over to the members lounge after we joined and introduced us to the manager there. She made us feel like part of the family from day 1. Today, we returned as members for the first time and were blown away!! Bob, not only remember us but welcomed us from the moment we walked in. Logan, was phenomenal. We asked her 1,000 questions and she was so happy. To answer them all. Last but certainly not least. Haley. Haley was our server and she was incredible. She was attentive and kind. Before we started eating I had mentioned possibly wanting a semi-sweet to end the night, and after we finished she remember the exact one I had mentioned and offered it. Our night started at a different winery, where we were a bit disappointed with the service. To come to August Vin and end the night surrounded with such wonderful people was absolutely amazing and the best decision we made. Thank you Susan, Logan, Bob , and Haley for truly making our evening wonderful.

We loved our visit to Augusta Vin so much! Ryan was great and spent time educating us about the wine and property. The food was so good and they even had gluten free options for bread. We are now members and can’t wait to go back as soon as we can.