I recently stayed at this lodging for my wedding, and while the property itself was wonderful and all of my guests were very happy with their accommodations, my experience with the on-site manager, was unfortunately very disappointing. Because of this, I would be hesitant to recommend this venue to others planning important events.
Communication was a major issue throughout the process. I completed all required event forms well in advance and made it clear that I was available if anything additional was needed. However, just a few days before check-in, I was suddenly informed that signed waivers were required from all guests. Although everyone completed them promptly and I received confirmation, I was later told on the day of check-in that none had been received, which caused unnecessary stress.
There were also issues with lodging access. The event form asked for a primary contact to receive entry codes, and I initially listed myself for convenience. I was then instructed to provide individual guest details, which I took the time to update despite the upcoming wedding. Even so, some access codes were sent incorrectly to my husband, and I did not receive codes for certain units despite clearly requesting they be sent to me.
Additionally, there was confusion regarding event setup. According to my contract, I had access to the event space for setup starting at 11:00 AM the day before the wedding. After spending hours with family and guests setting up, I was later told that I was not supposed to have done so and needed to take everything down and redo it the next day. While I understand weather conditions (like wind) may have been a concern, the situation could have been handled with more professionalism and clearer communication rather than making it seem like I had violated guidelines.
Finally, I had arranged transportation assistance via golf cart in advance for specific guests on my event form. On the day of the event, the manager was unreachable and this resulted in a 30-minute delay to the wedding. We ultimately had to contact maintenance staff to get assistance.
Overall, the property itself is beautiful and well-suited for events, but the lack of communication and professionalism from management made what should have been a smooth and joyful experience far more stressful than it needed to be.