Unique Treehouses, but Disappointing Maintenance and Customer Service
There are many great things about Cypress Valley! The treehouses are a unique and fun way to vacation, and the booking and contactless check-in/check-out process was seamless. However, our stay in the Yoki treehouse was disappointing, particularly given the price of approximately $700 per night.
The bathhouse was in poor condition, with a sink that wouldn't drain properly, a shower with very low water pressure and inconsistent temperatures, and several large cobwebs that clearly had been there for some time. We also struggled with the heaters on our first night.
Unfortunately, the biggest disappointment was the customer service. I sent multiple texts reporting these issues and requesting larger robes, as the ones provided were labeled S/M and much too small. Responses were delayed, often dismissive or snarky, and included repeated excuses about reaching maintenance. I had to explain multiple times that we had already resolved the heater issue ourselves, yet they continued to address it as though they hadn't read my messages. When I sent a photo of the actual heater instructions to clarify that their explanation was incorrect, there was no acknowledgment or apology.
Although someone eventually addressed some of the issues and provided larger robes, the sink was still draining very slowly. The following morning, we even discovered that a wall-mounted remote was loose and missing its battery cover. Throughout our stay, there was no apology for the problems or the way our concerns were handled, and no offer of a partial refund or other compensation.
Cypress Valley has a lot of potential, and the treehouses are certainly unique. However, at this price point, I expected much better maintenance and a significantly higher standard of customer service. Instead, we spent too much of our stay dealing with avoidable problems and frustrating communication. If you're considering booking here, be aware that the experience may not live up to the price you pay.