If I could give this company zero stars, I would. Generally, I’m not a person who writes online reviews but what has happened to my husband and I is so appalling that I feel it’s important for those out there looking for a place to stay around the redwoods.
In early March 2023, my husband and I booked four nights for September 4 through 7 at the auto camp in Russian River Valley. Last Saturday we received an email in the morning welcoming us and letting us know what to expect when we arrive next week. A couple of hours later we received another email telling us that “due to a computer glitch”, our reservation had been double booked and therefore they canceled it. They continued on to state that they reserve the right to cancel reservations for any reason . There was no apology.
This evening I called and spoke to a manager there. I wanted to know how we were allowed to book in the first place, if someone already had a reservation and if someone booked after us, why they weren’t the ones who are canceled.
It was explained to me that a large group had booked, and their dates overlapped with our dates, and so therefore ours was canceled.
Just as a sidenote, this is the second time they have canceled our reservation at the last minute. The previous time was six years ago, and it was the night before our arrival. We had already flown from the Midwest to San Francisco.
Needless to say, we will not be trying a third time, and I would warn anyone out there to think twice before you book with this company